Survey software that tells you what your NPS is hiding.
AI text analytics and sentiment analysis read every response. And when churn, conversion, or CSAT moves, Kestivo starts the investigation on its own — then tells the team that can fix it.
Renewal rate fell 4 points among accounts under 50 seats. 61 of them mention renewal pricing they didn't expect — none had a CSM call before the invoice.
“Renewal came in 30% higher than last year with no heads-up. The product is fine. The invoice wasn't.”
Your dashboards are green. Your business isn't.
NPS is up. CSAT is steady. The quarterly deck looks fine.
And churn is climbing, or conversion slipped, or a region went quiet — and nobody can say why. Scores tell you the temperature. They don't tell you the diagnosis.
The answer is almost always sitting in your feedback already. It's in the open-ended responses nobody connected to the number that moved, because connecting them meant knowing to go looking in the first place.
Kestivo goes looking on its own.
Collect. Analyze. Investigate. Act.
The whole loop in one platform — including the step other tools leave to you.
NPS, CSAT, CES, and open-ended surveys across email, SMS, in-app, web, WhatsApp, QR, and links. Ask for a video answer when a text box won't get you the truth.
AI text analytics and sentiment analysis read every open-ended response — not a sample, not a summary. Themes, sentiment, and intent, categorized automatically.
When churn, conversion, revenue, or CSAT moves, Kestivo opens an investigation without being asked — and comes back with what's driving it.
Real-time alerts and automatic routing to Slack, Jira, Zendesk, Freshdesk, HubSpot, or Salesforce. Close the loop without chasing anyone.
Surveys people actually finish.
Most feedback platforms don't talk about the survey itself. It's the part that decides whether you get data at all.
Kestivo surveys are built to be answered — clean, fast, mobile-first, and branded as yours. And when a text box won't get you the truth, ask for a video answer instead.
NPS, CSAT, CES, and custom open-ended questions in the same platform.
Ask for a video answer. Get tone, context, and the thing people won't type.
Email, SMS, in-app, website, WhatsApp, QR code, or a shareable link.
Skip logic, branching, and piping — so nobody answers a question that doesn't apply to them.
Your logo, your colors, your domain. It looks like you, not like us.
Ask in the language your customer answers in.
How likely are you to recommend Northwind to a colleague?
“Honestly the product's fine. It's that we found out about the price change from the invoice, not from our rep, and that's the part my CFO asked me about…”
Nobody should be reading comments one at a time.
Kestivo runs text analytics and sentiment analysis across every open-ended response you collect — every one, not a sample. Themes emerge without you defining them first. Praise and frustration in the same comment get read correctly.
This is the part the category already agrees on. It's where Kestivo starts, not where it stops.
Kestivo groups what people are saying without you building a taxonomy first.
Not just positive or negative. What they felt, and what they want done about it.
100% coverage across 100+ languages. No sampling, no queue.
Every theme links to the exact responses behind it. Nothing is a black box.
It doesn't wait for you to ask.
Every other feedback tool analyzes what you tell it to analyze. You notice a number moved, you go digging, you build the case.
Kestivo watches your business metrics — churn, conversion, revenue, NPS, CSAT — and when one of them moves, it opens an investigation on its own. It reads the feedback from that period, that segment, that cohort, and comes back with what's behind the change and the responses that prove it.
You don't get an alert that something changed. You get an answer for why.
Self-serve accounts with no CSM call in the 60 days before renewal.
“Renewal came in 30% higher with no heads-up.” NPS 4 · Mar 22
“I asked twice who our contact was and never got a name.” NPS 3 · Mar 25
Renewal rate −4.1 pts in self-serve. 61 responses name unexpected renewal pricing.
Add renewal-price notice 60 days out. Assigned to Lifecycle. Evidence attached.
An investigation starts when a metric moves — not when a report runs.
What moved, what's driving it, which responses say so, and which segment it's concentrated in.
The finding lands in Slack or Jira with the evidence attached, assigned to the team that can act on it.
A finding nobody sees is worth nothing.
Kestivo routes what it finds to whoever owns it, in the tool they already work in. Native integrations — no middleware, no Zapier.
A detractor response, a spike in one theme — the right person hears about it the same day.
Rules that send findings to the team that owns them, without anyone triaging a dashboard.
Create a Jira issue or a Zendesk ticket straight from a finding.
Share findings and reports without buying another seat for every person who needs to read them.
Leading theme: renewal pricing surprise (54% of the change, 61 responses). Concentrated in accounts with no CSM call before renewal.
Mine. Adding the 60-day price notice to the lifecycle sequence this week — CX-1188.
Works where your team already works.
Native integrations. Set up once, then forget about it.
Built for the teams who own the feedback.
Run your NPS and CSAT program, then find out what's actually behind the score. Report to leadership without rebuilding a deck by hand.
Ask customers in-app at the moment that matters, and hear the problems that never make it to a support ticket.
Post-resolution CSAT that routes straight back into Zendesk or Freshdesk when something goes wrong.
Running programs for clients, members, or donors? Turn feedback into a report you can hand over — built for you, not by you.
“We were exporting everything into Google Sheets and building the insight report by hand. It took long enough that it started holding up deals.”
Decker Communication switched from SurveyMonkey. Their client reports now come out of Kestivo instead of a spreadsheet.
Read the story →Analyzing isn't investigating.
Text analytics is table stakes now — most tools will categorize your comments. What none of them do is notice a number moved and go find out why.
| Capability | Basic survey tools | Enterprise CX suites | Kestivo |
|---|---|---|---|
| Surveys people finish | |||
| Video responses | |||
| AI text analytics & sentiment | |||
| Investigates on its own | |||
| Triggered by your business metrics | |||
| Native routing to your tools | |||
| Live in days, not quarters | |||
| Priced for mid-market |
Your customers' data, handled properly.
GDPR and CCPA compliant. Data encrypted in transit and at rest. You own your data and can export or delete it whenever you want.
Read our privacy commitments →Frequently asked questions
NPS, CSAT, CES, open-ended, and video surveys — across email, SMS, in-app, website, WhatsApp, QR codes, and shareable links. Skip logic and branching are included on every plan.
Most tools analyze what you ask them to analyze. Kestivo watches your metrics — churn, conversion, revenue, NPS, CSAT — and when one moves, it opens an investigation without being asked. It reads the feedback from that period and segment and comes back with what's driving the change, plus the responses that show it.
Feedback you collect through Kestivo — survey responses, open-ended comments, and video answers. Kestivo doesn't pull in support tickets, app store reviews, or sales call transcripts today.
A score tells you the temperature, not the diagnosis. Kestivo reads what people actually wrote and tells you what's behind the number — including problems your questionnaire never asked about.
Those are collection tools. They're good at getting responses; what happens after that is your problem. Kestivo runs the survey, reads what comes back, and investigates when something moves.
Text analytics tells you what's in your feedback when you go and look. Kestivo tells you what's behind a number that moved, without you going to look. That's the difference between a report and an investigation.
No. Findings and reports can be shared with the people who need to see them.
Your first survey can be live the same day you get access. No implementation project, no professional services contract. Getting access is the wait — Kestivo is opening to a small group of teams at a time.
Small, and we'd rather say so. You get a real person rather than a ticket queue, and what you ask for has a genuine chance of shipping. If you need a vendor with a thousand logos on the wall, we're not that yet.
GDPR and CCPA compliant, with data encrypted in transit and at rest. We don't hold SOC 2 today — if your procurement requires it, tell us where you are and we'll be straight with you about timing.
If you need respondent panels, academic-grade research design, offline or kiosk collection, industry benchmarking data, or journey mapping, Kestivo doesn't do those and isn't trying to.
Kestivo is Qwary, renamed and refocused. Same team, same product underneath, a much narrower idea of what it's for.
See what's in your feedback.
Kestivo is opening to a small group of teams first. Join the waitlist and we'll point it at last quarter's responses with you.